FAQs

When will my order be delivered?

Our carriers deliver during normal business working hours and may require a signature on receipt, so we suggest your order is delivered to an address where someone will be available to accept it.

If you're not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.

Please be advised that on any public holiday dates in your country, deliveries will not be made. In this instance, please expect your order to arrive the next business day. Delivery generally takes between 5-45 days.

What happens if I am not in when my order arrives?

Someone should be home when your parcel is due to be delivered as we may need a signature. However, don't worry if this isn't possible as our delivery partner usually tries to deliver more than once.

Why can't certain items be shipped to my delivery address?

Due to the various distribution contracts we have with our suppliers, we're not able to ship a small number of brands to certain countries.

If there are any shipping restrictions on an item then this information will be included on the product page.  If there are any exclusions, it will say 'this product has shipping restrictions' under the add to bag' button. If you click on it, you can see a list of countries that the product can be shipped to, or you can type your country in the search bar to check if the item can be shipped to your country.

If you've added an item to your bag that can't be shipped to your address, you won't be able to complete your order at the checkout stage. We'll notify you at the checkout of any items that can't be shipped to the address you've selected.

To be able to complete your order, you'll need to remove any items from your bag that can't be shipped to your delivery address.

Alternatively they'll leave a card confirming that they've either left it with a neighbour, left it in a safe place, when they will try to re-deliver or give you details on how to collect it.

Can I track my order?

Tracking is available on some Standard Delivery services. You'll receive a shipping confirmation email from the warehouse with a tracking link for your parcel so you can follow its journey.

Once your order has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.

Can I amend my order after I have placed it?

 We're really quick at packing your order up which means we can't make any changes once you've placed it. This includes changing the delivery option, delivery address or payment method.